Warranties
Products sold by Larcos come with the manufacturer's direct warranty, lasting two years, unless a different warranty period is specified in the individual product's features. The warranty covers manufacturing defects only.
To make use of the warranty, please contact our customer service centre by email or phone. At the time of contact, you will need to have the proof of purchase issued by Larcos. Our team will provide all the necessary instructions to proceed.
It is the Customer's responsibility to consult the Assistance Terms and Conditions in force at the time of requesting Warranty Service.
Right of Withdrawal
In the interest of full transparency and complete customer satisfaction, Larcos guarantees the right to return products purchased online within 14 working days of delivery. This applies to any item, provided it is in perfect condition, in its original packaging and complete with all original components. The full purchase price of the item will be refunded (shipping costs are non-refundable).
To exercise the right of withdrawal, you may use the "Withdrawal" button available in your personal account, under the Order History and Details section, by accessing the relevant order. Alternatively, you may contact our Customer Service to request a return authorisation, providing: the Larcos sales invoice number, the code of the item(s) to be returned, and your bank details for the transfer (ABI – CAB – Current Account of the invoice holder).
Our Customer Service will notify you by email of your return authorisation number, which must be clearly displayed on the package containing the returned item. The item must be carefully packaged to avoid damage to the original packaging (no writing or labels should be placed on it).
Please note! The right of return applies exclusively to private individuals (consumers) acting for purposes unrelated to their commercial activity. Purchases made by resellers and businesses are therefore excluded from the right of withdrawal. Furthermore, returns will be rejected in the following cases:
- Shipments without a Return Authorisation Number
- Items received without packaging or with packaging inadequate for the type of product
- Incomplete items (missing accessories, manuals, cabling, original packaging, etc.)
- Items received that do not match the return authorisation request submitted to Customer Service
Rejected returns due to non-compliance with the above conditions will be sent back to the sender at their own expense.
If the return procedure described above is correctly followed, Larcos guarantees the issuance of a credit note within 30 working days of receiving the returned goods. The credit amount will be net of shipping costs (art. 5, paragraph 6, Legislative Decree No. 185 of 22/05/1999). The right of withdrawal is excluded in the case of custom-made or clearly personalised goods (art. 59, Legislative Decree No. 205/2006).
Product Replacement for Incorrect Shipment
The product replacement procedure for incorrect shipments applies when Larcos has mistakenly shipped a product different from the one ordered by the customer.
The procedure may be initiated within 8 calendar days of delivery, by contacting our Customer Service.
Before activating this service, we recommend comparing what was received with the technical description of the item on our website, where detailed photos and key technical specifications are available for each product.
Return procedure:
- Shipping costs are covered by Larcos, and the return must be sent via courier.
- The item must be returned in the same condition as delivered — with no marks or writing of any kind on the packaging and without having been opened or used in any way — using a rigid box and appropriate protective packaging to prevent damage during transport.
- Opening the packaging is permitted only when strictly necessary to verify the product received against the one ordered.
If the item listed on your purchase invoice is no longer available, our Customer Service will contact you and arrange the issuance of a credit note along with a bank transfer to your account. The amount will take into account any discounts or promotions applied on the original invoice.
Incomplete Product or Missing Parts/Accessories
This service may be activated within 8 days of receiving the goods, if the item is not complete with all its parts or included accessories. Before activating this service, Larcos recommends comparing what was delivered with the technical description of the item and the accessories listed on the website. To activate the service, please contact our Customer Service.
Product Damaged During Home Delivery
If the courier delivers goods to the Customer with visibly damaged packaging, Larcos recommends accepting the delivery while noting "visibly damaged packaging" on the delivery document. The Customer must then promptly contact Larcos Customer Service — and in any case no later than 8 days — who will open a damage claim for the replacement of the goods. The same procedure must be followed if the product itself is found to be damaged.